Delete your account

You can delete your BillSense account and all associated data at any time. Two ways to do it:

Option 1 — In the app (fastest)

Note: this is one-way. We can't restore deleted accounts.

If you've lost access to the account or prefer email:

Email privacy@billsense.app from the address associated with your BillSense account. Subject: "Delete my account".

We delete your account within 30 days of receiving your request, and confirm by reply.

Account — your email and password hash, removed immediately.
Homes, devices, usage logs, automation rules — all deleted.
Subscription — if you have an active Pro subscription, it's cancelled at the end of the current billing period (no refunds for partial periods unless required by your local consumer-protection laws).
Analytics events — deleted.
Backups — purged within 35 days (we keep 35-day rolling DB backups for disaster recovery; deletion requests propagate through these on the next cycle).

Anonymous, aggregated usage data — already de-identified, can't be linked back to you. Used for service improvement.
Financial records — if you've made a paid purchase, we retain billing records as required by tax and accounting laws (typically 7 years), but no personal data beyond what those records require.